Problem Background
A leading Indonesian Finance Company with a strong focus on digital services aimed to maintain a 99.9% availability and success rate for its digital platforms. To support this, the Innovation Division required certified IT Engineers to ensure the platforms reliability and uptime.
Needs
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There is a demand for IT Engineers capable of handling critical operations at high standards.
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Limited internal resources to manage the volume and complexity of digital systems.
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The importance of ensuring every engineer recruited has measurable and standardized technical competencies.
Tech Talent Delivery Solution
The company partnered with Btech, a tech talent service provider, to carry out the procurement of Level 1 (L1) IT Engineers for on-site placement.
Implementation Process
Recruitment & Candidate Selection
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Btech conducted an initial selection process for candidates based on qualifications defined by the company.
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Candidates who passed the initial selection were grouped into training batches.
Structured Training Program – Pre Boarding
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Week 1: Training based on the Linux Foundation Certified IT Associate (LFCA) syllabus.
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Week 2: Training based on the Linux Foundation Certified System Administrator (LFCS) syllabus.
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Week 3: Training based on Linux Practical DevOps (LF-DOS) syllabus.
All participants were required to complete the full training program as a prerequisite for further evaluation.
Advanced Selection Stage
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Candidates who completed the training were proposed for final interviews with the company’s user side.
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Candidates who passed the interview and met the requirements were placed as L1 IT Engineers on-site at the Digital Innovation Division.
Results After a Board
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Improved stability of digital services through more responsive incident handling and system monitoring.
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Availability of IT personnel who have undergone standardized training, ready to handle production environment needs.
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Reduced workload for internal teams and accelerated operational processes through more efficient response times.
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Greater flexibility in human resource management without needing to hire permanent employees.
Challenges
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The need for close supervision of training quality and candidate performance once on duty.
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Adapting work culture between internal teams and the newly placed outsourced personnel.
Solution
To address these challenges, Btech assigns a dedicated Talent Manager to oversee the performance and integration of the outsourced IT Engineers. The Talent Manager plays a critical role in:
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Monitoring Performance & Quality Assurance
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Continuously evaluates the engineers’ on-the-job performance based on KPIs and feedback from the client internal teams.
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Ensures that the quality of training translates into real-world effectiveness and reliability in daily operations.
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Team Integration and Cultural Bridging
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Facilitates seamless collaboration between outsourced engineers and client’s internal staff by aligning workflows, communication standards, and cultural practices.
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Acts as a liaison to resolve misunderstandings, coordinate responsibilities, and promote a unified team environment.
Impact
This approach brings out the best of both worlds, the technical specialization of the outsourced talent and the domain knowledge of the client’s internal teams. As a result, it creates a seamless, efficient, and collaborative working environment, which directly supports the stability and performance of their digital banking operations.
Conclusion
Through the Tech Talent Delivery partnership with Btech, the company acquired L1 IT Engineers who meet technical standards and are ready to support digital banking operations on-site. This procurement model provides efficiency, scalability, and improved IT service quality, especially for operational support.