Objective
PT Bank Rakyat Indonesia Tbk (BRI) sought to strengthen its operational IT capabilities to support the growth of its digital banking services and ecosystem platform. The goal was to ensure infrastructure reliability and optimal application performance by deploying standardized and certified IT professionals.
Context
To maintain service excellence and enable digital scalability, BRI needed:
- 14 high-quality, certified IT Engineers
- 1 skilled Technical Writer
Each individual was required to possess strong technical proficiency and hold Linux Foundation certifications (LFCA for entry-level roles, LFCS for system administration roles).
Approach
We provided BRI with a team of:
- 14 high-quality, certified IT Engineers
- 1 skilled Technical Writer
Each professional was:
- Pre-screened for technical ability
- Trained and certified according to BRI standards, specifically in:
- LFCA (Linux Foundation Certified IT Associate)
- LFCS (Linux Foundation Certified System Administrator
Results
- All IT Engineers and the Technical Writer were successfully deployed.
- The team met BRI certification requirements and integrated seamlessly into BRI operational environment.
- BRI enhanced its ability to maintain application performance, reduce system downtime, and support digital banking initiatives reliably.
Before
- BRI with inefficient talent fulfilment, especially for critical operational roles needing quick, competent, and flexible placements.
- BRI internal recruitment process was time-consuming, draining resources, and impacting overall team productivity.
After
- BRI now experiences significantly faster and more accurate talent acquisition.
- Btech team is highly responsive, quickly managing recruitment, personnel changes, and even onsite technical issues.
- Btech proactive approach to staff quality and consistent communication ensures BRI operations run smoothly and effectively.
Testimony from BRI Representative
Before we partnered with Btech for our talent needs, we faced some significant challenges. Finding the right people, especially for our operational teams, was a constant struggle. We needed timely placements, the right competencies, and flexibility in deployment. However, our internal recruitment process was time-consuming and resource-intensive, which impacted our overall team productivity.
But since we started working with Btech, it's been a game-changer. We've seen a dramatic increase in how quickly and accurately we get the staff we need. The Btech team is incredibly responsive – whether it's handling the initial recruitment, managing personnel changes, or even sorting out technical issues on-site. If an employee resigns, they're on it immediately, providing suitable replacements in no time. Plus, their commitment to improving the quality of their personnel is truly impressive, with open communication and regular check-ins that keep everything coordinated.
Overall, we're genuinely pleased with their service. The professionalism from Btech HR and sales teams clearly shows their high commitment to maintaining quality collaboration. This partnership has become a crucial factor in keeping our operations running smoothly and effectively.
Alan Satrio
Assistant Vice President
IT Infrastructure & Operation Group
Takeaways
- Investing in certified talent is key to supporting digital transformation in large-scale banking systems.
- Tailored training and certification ensured technical alignment with BRI internal standards.
- Collaboration between IT providers and enterprise clients like BRI leads to scalable, highreliability operations